je88 Terms & Conditions

1.1 Definitions

"Platform" refers to the je88 website, mobile interface, and all related services. "User" refers to any person who holds or wishes to hold a registered account on je88. "Betting Activity" refers to sports betting, casino games, card games, and all other gaming services available on the platform.

1.2 Scope of Application

These Terms apply to all services available on the je88 platform, including:

• Sports Betting — cricket, football, kabaddi, and other sports
• Live Casino Games — roulette, baccarat, Dragon Tiger
• Slot machines and video slots
• Card Games — Callbreak Quick and similar
• Dice Games — Monster Dice and similar
• Fishing games and other specialty games

1.3 Language & Interpretation

The Bengali version of these Terms is primary and legally binding. In the event of any dispute or ambiguity, je88's interpretation shall be considered final, though the fair interests of the user will always be taken into account.

2.1 Age Requirement

To open an account on je88 and participate in any betting activity, the user must be at least 21 years of age. Any account identified as belonging to a minor will be closed immediately and all transactions will be cancelled.

2.2 Single Account Policy

Each user may operate only one account. Creating multiple accounts under the same person's name, from the same device, or using the same payment method is strictly prohibited. Violation of this rule may result in closure of all accounts and forfeiture of deposited funds.

2.3 Account Security & Accurate Information

All information provided at the time of account registration must be completely truthful, accurate, and up to date. The user bears full responsibility for keeping their login credentials (username and password) secure. If unauthorised access to the account is suspected, the support team must be notified immediately.

• Using a false identity is prohibited
• Opening an account using another person's details is prohibited
• Passwords must not be shared with third parties
• If a change of information is required, a request must be submitted through support

2.4 Identity Verification (KYC)

je88 may request documentation to verify a user's identity at any time. Withdrawals may be limited or suspended until verification is complete. All documents provided are kept secure via SSL encryption in accordance with je88's data protection policy.

3.1 Accepted Payment Methods

je88 currently supports the following payment methods in Bangladesh:

• bKash — the most widely used mobile banking service
• Nagad — the postal department's mobile financial service
• Rocket — Dutch-Bangla Bank's mobile banking
• Bank Transfer — such as BRAC Bank, Dutch-Bangla Bank, Islami Bank

Funds sent through any method other than those listed above will not be accepted, and a refund cannot be guaranteed.

3.2 Deposit Limits

The minimum deposit amount for each payment method is ৳300. The maximum deposit limit is determined by the account's verification level and the payment method used. Deposits are generally credited to the account instantly.

3.3 Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳500
• Standard processing time: 5 to 30 minutes
• Withdrawals must be made to the same payment method used for the deposit
• Withdrawals may be delayed if account verification has not been completed

3.4 Transaction Verification

Any unusual or suspicious transaction may be suspended by je88 for investigation. Under its Anti-Money Laundering (AML) policy, additional documentation may be requested for large transactions. Withdrawals are processed promptly once security verification is complete.

4.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example:

• ৳1,000 deposit → ৳1,500 bonus → total balance ৳2,500
• ৳28,000 deposit → ৳20,000 bonus → total balance ৳48,000

The welcome bonus is available once only, on the first deposit.

4.2 Wagering Requirements

Before any bonus can be withdrawn, specific wagering requirements must be met. For the welcome bonus, the wagering requirement is 10 times the bonus amount. The calculation is based on the bonus amount only, not on both the deposit and the bonus.

4.3 General Bonus Terms

• Bonuses may only be used for playing on the je88 platform
• Bonuses cannot be withdrawn directly
• Winnings made with bonus funds are withdrawable after the wagering requirement has been met
• je88 reserves the right to modify or cancel any bonus offer
• If bonus abuse is proven, the bonus and any associated winnings may be cancelled

4.4 VIP Program

je88's VIP program has five tiers. Regular weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

You can advance to higher VIP tiers through regular play. Each cashback has its own wagering requirements.

5.1 Sports Betting

je88 offers betting on cricket, football, kabaddi, and other sports. The following rules apply to sports betting:

• Once a bet is confirmed, it cannot be cancelled
• If a match is cancelled or changed before it starts, the bet amount will be refunded
• For incomplete live bets due to internet disconnection, a refund will be considered
• If the result of any match is disputed, je88's decision is final

5.2 Casino & Game Rules

The specific rules for each game are provided in detail within the game itself. General rules:

• The minimum and maximum bet limits for each game are shown in the game interface
• If a game is interrupted due to a technical error, je88 will review the relevant bet
• Game provider rules are consistent with je88's general rules
• If there is any dispute over a game result, please contact the support team

5.3 Technical Errors

je88 reserves the right to review any abnormal win or loss resulting from server outages, network issues, or software errors. Funds obtained as a result of a technical error may be reclaimed.

6.1 Unauthorised Activities

The following activities are strictly prohibited on the je88 platform:

• Abusing the bonus system or attempting to earn bonuses through artificial means
• Using the platform for money laundering or illegal financial transactions
• Operating multiple accounts
• Placing or having bets placed on a third party's account
• Attempting to hack or manipulate gaming software
• Placing bets using bots, scripts, or automated software
• Unauthorised access to other users' accounts
• Colluding with other players to influence game outcomes

6.2 Fair Play Policy

je88 fully believes in the fair play policy. Our games are operated using internationally standard Random Number Generators (RNG), which keep game outcomes completely random and unbiased. Any player can file a complaint regarding a violation of the fair play policy.

7.1 Closure at User's Own Request

Any user may request to close their account at any time. To do so, please contact the support team. Any remaining balance must be withdrawn before the account is closed. If there is an active bonus wagering requirement, the bonus amount will be forfeited.

7.2 Account Closure by je88

je88 may suspend or close an account for any of the following reasons:

• Serious violation of the terms and conditions
• Creating an account with false information
• Identified as a minor
• Suspicion of money laundering
• Abuse of the bonus system
• Creating a security threat

In such cases, action will be taken after reviewing the associated balance.

7.3 Appeals Process

A user may appeal in writing to our support team against a decision to close their account. The appeal will be considered and a decision will be communicated after a proper investigation.

8.1 Data Protection

je88 places the highest importance on protecting users' personal information. All data is kept secure through SSL encryption. Details about how data is collected, stored, and used can be found in our Privacy Policy.

8.2 Data Sharing Policy

Users' personal information is not sold or shared with third parties for commercial purposes. However, information may be shared with regulatory authorities when required by legal obligation or for the purposes of a security investigation.

9.1 Healthy Gaming Habits

je88 believes that gaming is a form of entertainment, not a source of income. We advise users to follow the guidelines below:

• Only play with money you can afford to lose
• Take regular breaks and keep track of your playing time
• Do not place larger bets to chase losses after losing
• Do not play while drinking alcohol or under mental stress

9.2 Self-Control Tools

je88 provides self-control features for users. Contact the support team to set deposit limits, take a gaming break, or temporarily suspend your account. For more details, visit our Responsible Gaming page.

10.1 Right to Make Changes

je88 reserves the right to change, amend, or update any part of these terms and conditions at any time. Updated terms and conditions will take effect as soon as they are published on this page.

10.2 Notifying Users

For significant changes, je88 will provide notice via the registered email or on the platform. Continued use of the platform after updated terms and conditions are published means the user has accepted the new terms and conditions.