je88's Privacy Policy —
We Are Committed to Protecting Your Information

je88 ("we", "us", or "the platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy applies to the je88.mom website and all related mobile and digital services.

When you register on the je88 platform, log in, use our services, or complete any transaction with us, you are considered to have read and accepted this privacy policy. This policy is consistent with and forms an integral part of our terms and conditions.

We believe that data protection is a fundamental right. Therefore, all our data-processing activities are carried out to the highest security standards. Your personal information is collected only for legitimate and transparent purposes and is never sold to third parties.

je88 collects two types of information from various sources — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

You provide the following information when you register on our platform or use our services:

• Full name, date of birth, and national identity information (for identity verification)
• Email address and mobile number (for communication and account recovery)
• Financial information related to bank accounts, bKash, Nagad, and Rocket (for processing transactions)
• Residential address (for KYC verification where applicable)
• Information provided when contacting our support team

2.2 Information Collected Automatically

When you use the platform, the following information is recorded automatically:

• IP address, device type, operating system, and browser information
• Your browsing activity on the platform and session duration
• Game-related information — such as which games you played and for how long
• Transaction time, amount, and type
• Data collected through cookies and similar tracking technologies

je88 collects and uses your information only for specific, legitimate, and transparent purposes. We never use your information unnecessarily or without your knowledge.

je88 adopts industry-standard technical and organizational measures to protect your personal information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data exchanged between the platform and your device is protected by the highest level of encryption.
• Secure Data Storage: Your information is stored on encrypted servers, and firewall protection is used to prevent unauthorized access.
• Two-Factor Authentication: An additional security layer has been added to protect your account.
• Regular Security Audits: Regular security audits are conducted to identify and address potential vulnerabilities.

4.2 Data Retention Period

Your personal information will be retained only for as long as necessary for the required purpose or to meet applicable legal obligations. Even after an account is closed or deactivated, certain information may be retained for a specified period due to legal requirements. Once that period has passed, the information is securely deleted or aggregated and anonymized.

je88 never sells your personal information to third parties. However, in limited circumstances and under strict confidentiality agreements, information may be shared with specific third parties.

5.1 Legitimate Disclosure Situations

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer partners.
• Service Providers: Technology service providers needed to operate the platform, who work under strict confidentiality agreements.
• Legal Obligations: Where applicable, in accordance with a court order or lawful directive from a competent authority.
• Fraud Prevention: To meet anti-money laundering (AML) and counter-terrorism financing obligations.
• Business Transfers: In the event of any business merger or acquisition involving je88, provided the new owner is bound to comply with this privacy policy.

5.2 Game Provider Companies

Our game partners — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi — deliver their own services. These companies follow their own privacy policies, and je88 is not responsible for their data-processing activities. However, we ensure that all companies in our partnership meet the required security standards.

Cookies and similar technologies are used on the je88 platform to improve your experience. Cookies are small data files stored on your device that help remember your preferences and manage your session.

6.1 Types of Cookies

• Essential Cookies: Essential for the platform to function properly — used for login sessions and security management.
• Functional Cookies: Help remember your language preferences and platform settings.
• Analytics Cookies: Collect aggregated usage data to monitor and improve platform performance.

6.2 Cookie Control

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality and normal use of the service may not be possible.

je88 believes you should have control over your own information. We therefore provide you with the following rights:

To exercise any of the above rights, contact our support team. We will review your request properly and respond within the designated timeframe.

je88 strictly does not provide its services to anyone aged 21 or under. Our platform does not intentionally collect any personal information from minors. If it is confirmed for any reason that a person is under 21, their account will be closed immediately and the collected information will be securely deleted.

Age verification is a mandatory step during registration. We ask parents to ensure that their children do not use online betting or casino platforms.

Since je88 operates internationally, your information may sometimes be processed on servers outside Bangladesh. In such cases we ensure that:

• Data transfers are completed in compliance with strict security protocols.
• All third-party partners maintain adequate data protection measures.
• The data protection laws of the relevant country are observed.
• Appropriate contractual safeguards are in place for any international data transfer.

je88 is committed to ensuring responsible gambling. To this end, we analyze information about your gaming behavior to identify possible signs of risk. This analysis is done entirely for your protection.

At your request, we can help you set limits on your account, temporarily suspend it, or permanently close it. Your information may be used to manage these actions, but only in your best interest. To learn more about responsible gambling, please read our Responsible Gaming page.

je88 may update this privacy policy from time to time in line with service improvements, legal changes, or changes in business operations. For any significant change:

• A clear notice will be posted on the platform.
• Registered users will be notified by email.
• The effective date of the updated policy will be clearly stated.

Continuing to use the site after an updated policy is published means you have agreed to the new terms. We therefore recommend that you visit this page regularly and stay informed about any changes.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us.